Raise resolution tickets, automatically generate case reference numbers, product classes and different details that are completely accessible for quick access. Utilization of alerts and notifications for quicker reaction time and escalating more significant issues to top authorities. eLite BAM provides a 360-degree view of complete customer historical data for agents to reduce the overall resolution timeframe.

• Configure Service Level Agreements which enables the customer to get access to different levels of service.
• Act swiftly with alerts and notifications generated to keep you informed with all the scheduled activities
• Cases can be routed or shared with different user or team and escalated to higher level of authorities if not solved in the given time
• Customer Entitlements are available for defining the kind of services, customer is eligible for personalized communication with the customer

eLite BAM is integrated with social media platforms like Facebook, Twitter etc. which helps to gather data and information about each potential customer. View and respond to any new customer posts on your Facebook wall or twitter feeds from your CRM dashboard and respond to their queries from a single platform. Now you can actually create better digital relationships that translate into real-life customers.

• Track Hashtag and phrases on social media platforms to analyze how popular the product is and responding to any queries of the customer on the solution itself.
• Acknowledge customer issues in a quick manner to increase the chances of creating new customer base for your business
• Helps in personalizing your responses and makes it easy to create one-to-one interaction which in turn help resolving issues at a personalized level.
• Attract new audiences and reinforce relationships with the ones you already have and take your business to new heights