Contact Management is all about maintaining relationships. The highlighting feature of our solution is that it lets you analyze and decide the future course of action with your contacts in a single view. A 360-degree view of the contacts can be seen and managed at a single page. This would guide your sales team on how to engage with them to move forward with deals.

• Never miss any critical information of your contacts and initiate personalized communication for enhanced customer's satisfaction.
• Gain powerful insights in your customer history by having a 360-degree view and provide an engaging experience to your customers as well as agents
• Build confidence in the customers minds by giving customer specific suggestions based on actual buying history and needs
• With Notification and Alerts, generate automatic email alerts or reminders to contact the desired person or account.

eLite BAM has integration with social networking websites like Twitter etc. which helps gather data and information about the customer. Getting deeper insights about customer through social listening is an added advantage for the sales team in planning and making strategies for further course of action.

• Track Hashtag and phrases on social media platforms to analyze how popular the product is.
• Gauging the sentiments of the public and their perception by tracking the feed of the product or organization on social media platforms.
• Identifying the influencers because they drive engagement and word-of-mouth communication to your brand at a higher rate than standard organic methods which helps in improving the customer service.
• Attract new audiences and reinforce relationships with the ones you already have.